Last updated: June 2026

Taylor Francis & Co. ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, create an account, join our Loyalty Program, subscribe to our newsletter or otherwise interact with us.

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Name

• Billing and delivery address

• Email address

• Phone number

• Purchase history

• Payment information (processed securely by our payment providers)

• Loyalty Program information, including points and rewards

• Product reviews you submit

• Information you provide when contacting us

• Technical information such as your IP address, browser type, device information and website usage data collected through cookies and similar technologies.

How We Collect Your Information

We collect personal information when you:

• Place an order online or in-store.

• Create a customer account.

• Join our Loyalty Program.

• Purchase or redeem a Gift Card.

• Subscribe to our newsletter.

• Leave a product review.

• Contact us by phone, email or via our website.

• Browse or use our website.

Some information is collected automatically through cookies and website analytics.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Arrange shipping and deliveries.

• Process returns, refunds and exchanges.

• Manage your customer account.

• Administer our Loyalty Program.

• Provide customer support.

• Respond to your enquiries.

• Improve our website, products and services.

• Detect and prevent fraud.

• Comply with legal obligations.

• Send marketing communications where you have consented to receive them.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

Taylor Francis & Co. does not store your complete credit card or payment details.

Loyalty Program

If you join our Loyalty Program, we collect and use your personal information to administer your membership, allocate points, process rewards and manage referral activities.

Please refer to our Loyalty Program Terms & Conditions for further information.

Cookies

Our website uses cookies and similar technologies to:

• remember your preferences;

• improve website functionality;

• analyse website traffic;

• personalise your shopping experience; and

• support marketing and advertising activities.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

Third-Party Services

We use trusted third-party providers to help operate our business, including:

• Shopify

• Payment providers

• Australia Post and other delivery providers

• Email marketing providers

• Website analytics providers

• Loyalty Program providers

• Product review providers

These providers may access personal information only as necessary to provide their services.

Disclosure of Personal Information

We may disclose your personal information to:

• service providers assisting us in operating our business;

• payment providers;

• shipping and delivery providers;

• professional advisers;

• government authorities where required by law; or

• other parties where you have provided your consent.

We do not sell your personal information.

International Data Transfers

Some of our service providers, including Shopify and certain technology providers, may store or process your personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

To make a request, please contact us using the details below.

Retention of Personal Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.

Children's Privacy

Our website is not intended for children under 18 years of age, and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Taylor Francis & Co.
104 South Parade
Blackburn VIC 3130

Phone: (03) 9878 9955

Email: info@taylorfrancis.com.au