TERMS & CONDITIONS
Confirmation of Order
Once we have processed your order you will receive an email from us, confirming that your order has been received and has been despatched. Orders are processed Monday – Friday (except on public holidays)
Postage and Handling
- Orders are shipped within 1 – 3 business days
- All orders are delivered by Sendle Registered Post and will require a signature upon delivery. Full tracking is available on all parcels.
- Please allow 2 – 10 business days for delivery depending on your location within Australia.
- For urgent orders please email email@example.com or call 03 9878 9955 for alternative delivery options.
- There is no delivery charge on order over $100
- Orders under $100 are charged at a flat rate of $10
Returns and Refund Policy
In the unlikely event of receiving a faulty or incorrect product, please notify Taylor Francis & Company within 7 business days to arrange a refund or replacement. Please email firstname.lastname@example.org or call 03 9878 9955.
Items must be returned in a saleable condition, in their original packaging, and unused.
PLEASE NOTE, we are unable to accept returns if; the tags have been removed, the item has been worn, the item has been washed or the item has been marked with makeup/ tan/ perfume/ deodorant etc.
Items returned that do not meet this criteria will be posted back to you and no store credit issued.
We do not accept returns on Sale items.
Legal Capacity to Transact
If you are under the age eighteen (18) years you cannot place orders with Taylor Francis & Co. Pty Ltd accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Taylor Francis & Co. Pty Ltd suffer any damage or other losses as a result of a transaction entered into by a minor, Taylor Francis & Co. Pty Ltd reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Taylor Francis & Co. Pty Ltd.
Placing Your Retail Order
You may place an Order by filling in the Order Form on Taylor Francis & Co. Pty Ltd Web Site and clicking the “Submit My Order” button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on Taylor Francis & Co. Pty Ltd website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Taylor Francis & Co. Pty Ltd will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Taylor Francis & Co. Pty Ltd and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
All Taylor Francis & Co. Pty Ltd products on this website include GST.
Taylor Francis & Co. Pty Ltd always seeks to list Products with the most competitive prices. Taylor Francis & Co. Pty Ltd reserves the right to change prices for Products displayed at Taylor Francis & Co. Pty Ltd at any time before you place an Order (catalogue or online). The price of products are shown in Australian Dollars (AUD) and excludes shipping costs. Shipping cost is quoted at the time of check out but may be recalculated based on how many and what items you place in your shopping cart.
Your Data – Use And Protection
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Products from Taylor Francis & Co. Pty Ltd that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Products from Taylor Francis & Co. Pty Ltd, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.
Credit Card Fraud
While Taylor Francis & Co. Pty Ltd employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Taylor Francis & Co. Pty Ltd will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.
Fraud Protection or Prevention Procedures
When you place your Order by either a Credit Card or Bank Deposit you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and driver’s license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card account holders from online fraud.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Taylor Francis & Co. Pty Ltd. Any unauthorized assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Taylor Francis & Co. Pty Ltd reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order a product. No employee of Taylor Francis & Co. Pty Ltd or agent has the authority to vary any of the Terms and Conditions governing any sale.
To the extent permitted by law, Taylor Francis & Co. Pty Ltd is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Taylor Francis & Co. Pty Ltd, and Taylor Francis & Co. Pty Ltd shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.